Return & Refund Policy

At Shami Trader, we want our customers to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, please contact us so we can assist you.

Eligibility for Returns

A return or replacement may be accepted if:

• You received the wrong product.

• The product arrived damaged or defective.

• Your order is incomplete or missing an item.

• The product received is substantially different from the product description.

To request a return or replacement, please contact us within 7 days of receiving your order.

Return Conditions

Products must be returned in their original condition, unused and with their original packaging, tags, accessories, and other included items where applicable.

We reserve the right to refuse a return if the product has been used, damaged after delivery, or does not meet the return conditions.

Non-Returnable Items

Certain products may not be eligible for return because of their nature, including products that have been used, opened, damaged by the customer, or items specifically identified as non-returnable on the product page.

Refunds

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed using an appropriate payment method. The time required for the refund to reach you may depend on the payment method or financial institution.

Exchanges and Replacements

If you receive a damaged, defective, or incorrect product, we may offer a replacement or exchange instead of a refund, depending on product availability.

Return Shipping

If the return is due to an error by Shami Trader, such as receiving a wrong, damaged, or defective product, we will provide appropriate assistance regarding return shipping.

For returns requested for reasons other than a product defect, damage, or our error, return shipping costs may be the customer's responsibility.

How to Request a Return

To request a return or replacement, please contact Shami Trader with:

• Your order number

• Your name

• A description of the issue

• Clear photos or videos of the product and packaging, where applicable

Please do not send a product back without contacting us first.

Shami Trader reserves the right to update or modify this Return & Refund Policy when necessary.